SenangPrint is an online printing e-Commerce platform based in Malaysia. We help small-medium enterprises (SMEs) to reduce printing costs and increase procurement efficiency.
Why Choose SenangPrint?
You have to consider this 3 factors if you are planning to find online printing services in Malaysia
1. Price
Low price is one of the biggest advantages of printing from online printing platform, because it has a lower operating cost compare to the physical print store. However, some of the online printing platforms are charging expensive price for higher profit purpose. Therefore, you can compare multiple online print shop’s price before you make order. It is pretty simple because most of the online printing platform able to provide instant quotation.
SenangPrint provide the most affordable price compare to the other printing platform in Malaysia.
2. Shipping Fees
Most of the online printing platform will have an extra charges for courier. You have to check well before you proceed to make order. Some of the online print shops may set a lower product price but earning your money from the shipping fees.
SenangPrint provide free shipping service to your doorstep by using reliable courier company, such as Citylink and Skynet.
3. Lead Time
If you are rush to get the printed products, you must put attention on the lead time. Most of the online printing platform in Malaysia take 2 – 3 working days from print to deliver.
SenangPrint shorter the lead time by implementing technology to replace manpower. You can now get your printed products on next working days (T&C applied)
How To Order Through Online Printing Platform
You can easily make order through online printing platform by 4 steps. Normally, most of the online printing platform in Malaysia has the similar order process.
1. Check Product Price
You will need to select the printed product’s variants such as size, material and finishing. The diagram below shown the variants selection of SenangPrint’s name card printing product page. We have tried our best to make it similar to Shopee and Lazada for you to have a better user experience.
The prices will be updated automatically after you select the product’s variants. You can now compare different variant’s price instantly, the diagram below shown the user interface of pricing comparison in SenangPrint. The lead time is also displayed on the right side of price’s table
2. Upload Artwork
After you select your desired printing quantity by adding it to cart, the platform will direct you to the shopping-cart page. You will need to upload your artwork to our cloud storage. The diagram below shown how it work
You can click the “Proceed to Checkout” button to continue after the submission of artwork.
3. Fill In Your Shipping Address & Make Payment
It is similar to Shopee or Lazada, you need to let us know your shipping address. You will need to login before you select or add the billing and shipping address.
You can make payment after filling in the address. SenangPrint has 3 payment options, they are payment gateway, bank transfer and Senang Credit. Let me explain it one by one
3.1 Payment Gateway
You can make payment through our third party payment gateway, SenangPay. They provide FPX payment, debit and credit card payment system. It is similar to make payment at Shopee and Lazada.
SenangPay’s Payment Interface is shown below
3.2 Bank Transfer
You can pay through traditional bank transfer or online banking. You will be needed to upload your payment receipt to our system as a prove. We strongly suggest you to use instant transfer but not IBG transfer, because we will only proceed to print upon the we receive the payment. Therefore, IBG transfer may delay the lead time because normally it take 1 working day for the bank to transfer the money.
3.3 Senang Credit
Senang Credit Payment is a Pay-in-advance payment method. In simple words, it is similar to the prepaid plan of Digi, Maxis and Celcom. If you need to print frequently, we strongly to encourage you to top-up in advance.
Here are the 2 benefits to pay-in-advance :
Benefit 1 : Convenience : If you need to print frequently, it is not convenient to continue to pay through the payment gateway or upload a payment receipt. Senang Credit allow you pay with a single click. (if you have enough credits)
Benefits 2 : Bonus Credit : When you top up with a minimum of RM100 for the first time, we will provide you with free printing credits of RM50
4. Check Your Order Status
After you success to make payment, you can check your order status from the platform. Normally the platform will proceed to print your product directly without informing you, if your artwork is suit to print. You can now let the platform handle everything and wait for the parcel delivered by courier company.
If your artwork is not suitable to print, most of the printing platform’s customer support will call you to inform the issue. You will need to fix the issue and re-upload the artwork.
Fortunately, SenangPrint will try the best not disturb you, because our artwork team will try to fix it if the issue is not complicated.
Limitation of Online Printing Platform in Malaysia
We have discussed the benefits of online printing platform, but how about it’s limitation or disadvantage? SenangPrint has 4 years experience in printing industry, we found that the following 2 things are always complained by the customers.
They are design and purchase experience. Let us discuss it one by one and explain our solution to overcome the issues.
1. Design – Customer Who Need Design Service
If you do not have the ready artwork, you probably need to find a graphic designer work on it. Some of the print houses in Malaysia have offer design as an added-value service. Unfortunately, there are also many do not provide graphic design service, and we SenangPrint is one of them.
SenangPrint want to focus on one business model, which is to provide cheap and high quality printed products. Therefore, our customers have to get their own design ready.
1.1 Our recommendation for customer who don’t have ready design
If you need graphic design service, we will recommend you go to visit Facebook’s Group – Freelance Designer Malaysia. There are many freelancers with high talents are ready to serve you, and their price is reasonable.
If you want to save to save costs, you probably need to do it yourself. We will recommend you to use Canva to make the design. Canva is a free graphic design platform dedicated for non-professional designer. It is power point-liked software (PPT) with a lot of ready templates, photos and elements. If you know how to use power point, you will definitely a piece of cake for you.
Here’s the screenshot of Canva’s interface :
2. Purchase Experience
Firstly, online purchasing is relatively abstract because you have to judge the product credibility by the displayed image. When you are purchasing printed products through online printing platform, you are not able to touch and feel the material. You will also worry about the product quality.
Product Quality Concern
How about if the color differSence is huge? Besides that, how about if the product is defective? There are many concerns that you need to consider well before you make the decision to purchase through online printing platform.
Too many jargon in printing industry
I believe you will confuse about the jargons of printing industry. What is the differences between 260GSM and 310GSM? What is Spot UV?
Most of the online printing platform displayed all the jargons directly. If you are a first-timer to purchase printed products, you probably need to call the customer support hotline to ask slowly.
Unfortunately, most of the jargons are not able to be explained verbally. The more the customer support officer explain, the more confuse you are. At the end, you may just simply choose a materials with cheapest price, and this may make you disappoint when you receive the product.
Our Solution to Overcome Purchase Experience Issues
We are totally understood your concern and therefore we are providing sample kit for customer. If you want to touch and feel the material, you can request the sample kit by contacting our customer support through Facebook Messenger.
We also decided to promise you money guarantee back if the product is not good. This is because we have confidence in our products.
Conclusion
Online printing platform in Malaysia has both advantages and disadvantages. As a smart consumer, we strongly recommend you to compare at least 3 to 5 printing platforms before you make the order decision.
If you need printing service, you can visit SenangPrint.com. We have print name card, flyer, banner, bunting, t-shirts and majority of the marketing printed products.